| |
|
About Us
Headquartered in Raleigh, North Carolina,
Information
Technology Service Management (ITSM) Associates was formed with a desire to provide our
clients with the expectation of receiving the "Best" in service
management assistance and expertise. Our Mission Statement is:
What's New!
The Information Technology Infrastructure Library (ITIL)
Version 3.0 books are available for purchase. Please check
them out in the Publications section at the
itSMF Bookstore
"To serve, lead faithfully, and build lasting relationships along the way"
Whether it's serving you in achieving your information technology management
needs or assisting in volunteer community work, our ultimate aim is to establish a lasting
relationship with all we come in contact with in our day-to-day activities. To do this requires
commitment, passion, and a devotion to be servant leaders.
It is our belief that this simple Mission Statement will help us to meet or
exceed your expectations while at the same time assisting our team members in
becoming successful in achieving their personal and professional goals.
Management Team
David L. Farris, Founding Director
David has over 20 years of diversified experience in information technology
infrastructure management and support. David was responsible for the
establishment of an Information Technology Service Management (ITSM) initiative
for the USDA, APHIS based on the ITIL framework that is currently being
implemented. Responsibilities included the establishment of
buy-in at all levels of management (i.e., Board of Directors, Chief Information
Officer, Middle-Management, and IT operational staff levels). Implemented
an ITIL education and awareness program for executive level management to
information technology professionals in the field. Finally, was
responsible for facilitating the procurement of the BMC/Remedy solution to
support the automation of the ITIL processes. David retired as a
Communications Information Systems Officer with the United States Marine Corps.
In that capacity, he was responsible for project and program planning for a 4000
node National Capital Region computer network, design of an executive
information management system, project planning for a satellite based
information dissemination system to the United States Atlantic Command, and
establishment of the 1st Marine Corps Modeling & Simulation Management Office.
David holds certifications as an Certified Government Chief Information Officer,
ITIL Service Manager Master, Project Management Professional (PMP), and Total
Quality Management (TQM) Instructor. David has a BSBA (1989) in Marketing
and Computer Information Systems Management from East Carolina University and
has 2 years of graduate work in IT service and project management. He
served as a guest speaker at multiple public and private sector events (e.g.,
guest speaker at the 2007 Information Technology Service Management Forum (itSMF
USA) in Charlotte, North Carolina). David has served as a committee member
with the National Association of State Chief Information Officers (NASCIO) and
served as an Officer with the Central North Carolina Local Interest Group of the
itSMF USA. David is a member of the
Triangle Technology Executive Council, North Carolina Technology Association,
and North Carolina Local Government Information Systems Association.
Meg L. Farris, Founding Director
Over 20 years of diversified experience in finance and
accounting to include, business planning, new business development, modeling,
budgeting, forecasting, P&L/Balance sheet financial analysis, industry analysis,
strategic information research, controlling and capital expenditure planning.
Most recently responsible for Oracle administration, public sector
budgeting, county, state, and local budget administration and accounting issues
and management of a $2B budget.
Previously responsible for Hyperion administration, monthly global
consolidations, implementing reporting and analysis reports and procedures,
internal audit analysis and preparation of global management, CFO and Board of
Director’s reports. Previously
responsible for the preparation of a global web-based financial resource system
utilizing Hyperion Spiderman and FrontPage, global monthly consolidations,
budgets, forecasts and State of The Business Report to the Executive Committee.
Previously responsible for the overall financial and project management
of a $34M contract on the GSA, as well as developing the internal guidelines
manual for using the schedule.
Served as the controller for a small entrepreneurial company in the software
industry. Assisted the CFO in the
start-up of a Finance Department for the second largest computer distribution
company. Responsible for
implementing financial controls, budgets, cash flow, cash management and
reporting analysis during their rapid growth phase.
A hands-on, goal-oriented professional with diversified experience in
finance and accounting. Margaret holds an
MBA (1989) and BSBA (1987) from East Carolina University.
Clients Served
Bank of America
Wachovia Bank & Trust
Wake County Public School
Invensys
Reichhold Chemical
Siemens
The Analytical Sciences Corporation (TASC)
General Parts (Car Quest)
East Carolina University
Alphanumeric Systems, Inc.
Ballistic Missile Defense Office (BMDO)
United States Department of Agriculture
United States Department of Agriculture, Animal & Plant Health Inspection
Service
United States Marine Corps Systems Command
United States Marine Corps Training & Education Command
United States Marine Corps Modeling & Simulation Management Office
United States Marine Corps Headquarters Marine Corps
United States Atlantic Command
United States Marine Corps, Officer Candidate School
United States Marine Corps, Reserve Support Unit
National Association of State Chief Information Officers
Information Technology Service Management Forum North Carolina Chapter
Project Management Institute North Carolina Chapter
National Association of Women Business Owners
North Carolina Association of School Business Officials
Falls River Community Association
Wexford Home Owners Association
North Carolina Special Olympics
Election Technology Systems
Venture Management Inc.
Memberships:
| |
